ORCS Web, Inc is a leading Microsoft managed hosting company specializing in ASP.NET, SQL Server and Managed Hosting Solutions. We are unequaled in customer support, and host many well known industry websites including www.asp.net, www.iis.net, channel9.msdn.com, www.aspalliance.com, and www.zagat.com. We are in our 12th year, and pride ourselves on long term relationships with both our clients and staff.

Do you take pride in helping others solve their technical problems? Do you enjoy being on the technical cutting edge? Do you have experience in Microsoft web-related technologies? ORCS Web is looking to fill multiple positions for Customer Solution Specialists with Microsoft Web Technology Experience.

Customer Solution Specialist

The position’s key responsibility is working with clients to resolve open issues and working proactively to assure quality web services. Secondary responsibilities include administering internal systems and implementing new technologies. Technical experience, self motivation, “second mile” customer service, and "people skills" are all a must.

We are looking for people who enjoy overcoming challenges, who love to learn, and who like working with people. We operate fast paced and with a large number of technologies (Windows, IIS, SQL, firewalls, mail servers, AD, DNS, webfarms, clusters, .NET, etc…) --- some of the technologies still in beta.

The ideal candidate is someone who wants to work with a company that enables and encourages growth, and relies on going above and beyond to meet the client’s needs. While the benefits and pay are good, the main motivation should be someone who loves Microsoft technologies and wants to continue to grow in their skills and experience. (Another benefit is working from home.)

We encourage the writing of articles and books, and both attending and speaking at conferences, so if you engage in these activities, ORCS Web will make time for them.

People in the Charlotte area are given a high preference due to close vicinity to the Data Center and team meeting location, but all qualified candidates will be considered.

Duties and Responsibilities Include:

• Direct interaction with clients by email or phone
• Troubleshooting issues for the client in any of the technologies that we support
• Friendly professional support
• Administering internal systems
• Internal company projects
• Research and testing of new technologies, as early as the Alpha/Beta phases

Requirements:

• Experience in Microsoft web-related technologies
• Microsoft Certification (MCP, MCTS, or higher)
• Windows Server 2003 understanding/experience
• In depth IIS knowledge
• Flexible work scheduling (some weekends and evenings)

Other Requirements:

• Strong organizational skills
• Strong email writing skills; in grammar, spelling and typing ability
• Strong work ethic with a high level of professionalism and integrity
• Good team-player
• Ability to troubleshoot and resolve complex problems
• Ability to work independently and in a team environment
• Great attitude for great customer service
• Following Skills\Experience a Plus:
• MCSE, MCSA, MCDBA, MCTS
• SQL Server 2000/2005 skills
• Networking / Firewalls
• VB.NET / C#
• VMWare VI3 experience
• General hardware expertise
• Active Directory

Benefits:

• Flexible scheduling (Fixed schedule, but planned previous month. Schedule preferences often accommodated.)
• Work from home
• Retirement plan with company match
• Company-paid employee health benefits
• Three weeks paid vacation
• Opportunity to attend annual conferences and training