ORCS Web provides two levels of Managed Hosting Services. Both levels come with
our world famous proactive service and support. Built around your unique needs,
each tier of services brings an additional level of relief to your internal IT
team by proactively monitoring your systems, from infrastructure to application.
This active support allows you to focus on growing your business, while our
expert Microsoft-certified team gives you the peace of mind that your
application is up and performing as expected.
Standard Managed Services (included with all plans):
- 24-hour Critical Issue Support
- Dedicated Support Team assigned to your company
- Full System Backups, regardless of size
- Proactive System Monitoring
- Microsoft Critical Patching
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Fully Managed Services Option:
All of the above, plus:
- Full Operating System Administration
- User Management
- Security Management
(permissions and system changes)
- Setup of IIS Websites
- Setup of SQL Server
database
- Base system troubleshooting
- Proactive
Resource Monitoring and Trend Tracking
- Resource information relayed back to the
customer
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Backup/Restore Procedures:
Backups are included with all hosting accounts. The backup schedule includes:
- Weekly full backup of all system and data drives with two week retention
- Nightly
incremental backup of all system and data drives
- Weekly archive backup taken
off-site
- Nightly backup of system state to the data drive
- Custom backup plans
are supported
Restores are available on request for any type of backup. In the
case of a hardware failure requiring a system restore, there is no charge for a
restore.
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Monitoring:
Monitoring consists of ping tests, disk space monitoring on all drives and web
content checking. CPU and memory monitoring is enabled on many servers.
Additional monitoring include service uptime, SQL Server monitoring, AD
monitoring and load time monitors. Load time monitors can be set to alert after
any specified timeout period. When thresholds are exceeded and an alert occurs,
our web team is notified and the alert is addressed. If an alert happens on a
frequent basis or is code-related, we contact you and work with you to resolve
the issue.
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